Shipping policy
At My Smoko Mate we get your gear to you fast so you can stop eating cold lunches sooner.
Order processing & dispatch Orders placed before [2:00 PM AEST] on a business day are dispatched the same day. Orders placed after the cut-off, on weekends, or on public holidays are dispatched the next business day.
Shipping rates
- Free standard shipping across Australia on [your first order / all orders].
- Standard shipping (if applicable): [$X]
- Express shipping (if applicable): [$Y]
Estimated delivery times (Australia)
- Metro areas: 2–5 business days
- Regional/remote areas: 5–10 business days
Delivery times are estimates provided by our carriers ([Australia Post / courier]) and are not guaranteed.
Order tracking Once your order ships, we'll email you a tracking number so you can follow it to your door.
International shipping We currently ship within Australia only. (Update this if you ship overseas.)
Incorrect address Please double-check your shipping address at checkout. If you enter an incorrect address, contact us at support@mysmokomate.com as soon as possible — we'll do our best to update it before dispatch, but we can't guarantee changes once an order has shipped.
Delays, lost or damaged parcels We're not responsible for carrier delays outside our control. If your parcel is lost or arrives damaged, contact us at support@mysmokomate.com within [7] days of the expected delivery date and we'll sort it out.
Questions? Email us at support@mysmokomate.com.