Warranty Policy

Your MySmokoMate is built for everyday use, and we stand behind its quality. Every MySmokoMate is backed by a 12-month limited warranty from the date of delivery, covering manufacturing defects that occur under normal intended use.

What's Covered

This warranty covers:

• Manufacturing defects affecting the heating system, battery, electronics, or internal components.

• Faults resulting from defects in materials or manufacturing.

• Products that arrive damaged due to a manufacturing defect, are dead on arrival, or have missing or faulty components.

What's Not Covered

This warranty does not cover:

• Normal wear and tear, including scratches, scuffs, dents, fading, or cosmetic damage.

• Damage caused by accidental drops, impacts, crushing, misuse, abuse, neglect, or improper handling.

• Damage caused by water ingress, liquid exposure beyond the product's intended use, or exposure to extreme heat or environmental conditions.

• Damage caused by unauthorised repairs, modifications, alterations, or the use of non-approved replacement parts or accessories.

• Damage caused by using non-approved charging equipment or improper charging practices.

• Normal battery capacity reduction that naturally occurs over time.

• Lost or stolen products.

Australian Consumer Law

This warranty is provided in addition to your rights under the Australian Consumer Law and does not limit or replace those rights.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure is not a major failure.

Making a Warranty Claim

To submit a warranty claim, please email support@mysmokomate.com and include:

• Your order number.

• A description of the issue.

• Clear photos or a short video showing the fault.

Our team aims to respond within 2–3 business days. If your claim is approved, we will arrange an appropriate remedy, which may include a repair, replacement, or refund where applicable. If the product needs to be returned for inspection, we will provide return instructions.

Claim Processing

Once a warranty claim has been approved and, where required, the product has been received and inspected, repairs, replacements, or refunds will generally be processed within 5–10 business days.

Contact Us

If you have any questions about this Warranty Policy or need assistance with a warranty claim, please contact us at support@mysmokomate.com.