Privacy Policy

At My Smoko Mate, we want you to feel confident every time you shop with us. This Privacy Policy explains, in plain language, what information we collect, how we use it, and the choices you have. We're an Australian business, and we handle your personal information in line with the Australian Privacy Principles and other applicable privacy laws.

Last updated: 30 June 2026

1. Introduction

This policy applies to our website and to the orders you place with us, wherever you're shopping from. By using our website or buying from us, you agree to the practices described here. If you have any questions, you're always welcome to get in touch.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Your name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment information (processed securely by our payment providers — see below)
• Device and browser information
• IP address
• Information about how you use our website

We only collect what we need to run our store, fulfil your orders and improve your experience.

3. How We Collect Information

We collect information in three main ways: directly from you (for example when you place an order, create an account, contact us or sign up to our emails); automatically as you browse (through cookies and similar technologies); and from trusted third parties who help us operate, such as our payment, delivery, analytics and advertising partners.

4. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Take payment securely and prevent fraud
• Provide customer support and handle returns or warranty requests
• Send order updates and, where you've opted in, marketing
• Improve our website, products and service
• Understand how our website and advertising are performing
• Meet our legal and tax obligations

5. Shopify's Role

Our online store is hosted on Shopify, which provides the platform that lets us sell to you online. Shopify stores and processes information on our behalf so that our store can function, and handles that information under its own privacy and security practices.

6. Payment Processing

When you pay, your card details are entered directly with our payment providers, such as Shopify Payments or another secure provider. Your payment is encrypted and handled by them. My Smoko Mate does not see or store your full card details.

7. Orders

When you place an order, we use your contact, billing and delivery details to process it, keep you updated, and provide support. We share only the information needed to complete your order with the relevant providers, such as our payment and delivery partners.

8. Shipping Information

To get your order to you, we share your name, delivery address and contact details with our shipping carriers. They use this information to deliver your parcel and provide tracking updates.

9. Marketing Communications

If you've opted in, we may send you emails about new products, offers and updates. You can unsubscribe at any time using the link in any marketing email, or by contacting us — and we'll still send you essential messages about your orders.

10. Cookies and Similar Technologies

Like most websites, we use cookies and similar technologies — small files that help our site work, remember your preferences, keep your cart, and help us understand how the site is used. Some support advertising and analytics. You can manage or disable cookies through your browser settings, though some features may not work as well without them.

11. Analytics

We may use tools such as Google Analytics and other website analytics to understand how visitors find and use our site. This helps us improve how the site works. The information is generally used in an aggregated form that doesn't identify you personally.

12. Third-Party Services

To reach the right customers and measure how our advertising performs, we may use services such as the Meta Pixel and Meta Conversions API, Google's advertising and analytics tools, and social media advertising platforms. These services may receive certain information and set their own cookies in line with their own privacy policies. We use them to make our marketing more relevant and to understand what's working — not to sell your personal information.

13. Data Security

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including working with reputable providers like Shopify. However, no website or online system can be guaranteed to be 100% secure, and we can't promise absolute security.

14. Data Retention

We keep your personal information only for as long as we need it for the purposes described in this policy, or for as long as the law requires — for example, keeping order and tax records for the required period. When it's no longer needed, we take reasonable steps to delete or de-identify it.

15. International Customers

Some of the providers we rely on — such as our hosting, payment, analytics and advertising partners — may store or process your information in other countries. Where that happens, we take reasonable steps to ensure your information continues to be handled securely and in line with this policy.

16. Your Privacy Rights

You can:

• Request access to the personal information we hold about you
• Ask us to correct information that's inaccurate or out of date
• Ask us to delete your information, where applicable
• Unsubscribe from marketing emails at any time

Depending on where you live, you may have additional rights under your local privacy laws. To make a request, just contact us using the details below, and we'll help.

17. Children's Privacy

My Smoko Mate is intended for adult customers and our website is not directed to children. We don't knowingly collect personal information from children. If you believe a child has provided us with information, please contact us and we'll remove it.

18. Changes to this Privacy Policy

We may update this policy from time to time to reflect changes in our practices or the law. The current version is always the one published on this page, with its effective date shown above.

19. Contact Information

If you have any questions, requests or concerns about your privacy, please contact us at support@mysmokomate.com. We'll always do our best to help. If you're in Australia and you're not satisfied with our response, you can also contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.